| Bernie Sloan's Digital Reference Pages: Several bibliographies, lists, papers, and reports on online or virtual or digital reference services. |
| Cooperative Reference Service Policy Manuals: Guidelines to help libraries create cooperative agreements to share reference services between institutions. |
| Guidelines for Behavioral Performance of Reference and Information Services Professionals: Criteria list to be used to evaluate the reference skills of library staff. |
| Guidelines for Medical, Legal, and Business Responses: Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice. |
| Management by Wandering Around: Reference Rovering and Quality Reference Service: Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance. |
| Minnesota Opportunities for Reference Excellence: The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory. |
| Sites for Reference Sources: Collection of links that library staff would find useful in conducting reference work. |
| Virtual Reference: Overrated, Inflated, and Not Even Real: Article critical of chat and e-mail reference services in libraries. |
| Wonderful World of Wombats: Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list. |
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