Dialed In: Nurses Prepare for the Future of Telephone Triage: Describes the use of protocols in telephone triage, and discusses quality control and licensure.
Hanson's Telephone Triage Nursing: Certification information and resources.
Nursing Spectrum: Reach Out and Nurse Someone: Article describing the skills necessary for telephone triage nursing, from a nurse active in the specialty.
Telehealth: Issues For Nursing: Position statement from the American Nurses Association on the use of telecommunications in the delivery of health care services.
Telephone Triage: Offers online continuing education course covering the basics of telephone triage nursing. Includes sample protocols.