| AI-Reply.Com: Offer help desk, referral tracking and customer support systems. |
| Applied Innovation Management: Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems. |
| AskIt Systems: Offers an outsourced, Web-based customer service system that learns from the customer's questions. |
| AthenaRMS: Features include request management, trouble ticket management, Web-form and email handling, and multi-database support. |
| Avensoft: Web-based multi-functional help desk software. |
| Bankoi HelpDesk Software: A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests. |
| Big Web Desk: Completely Web-based help desk, ticketing service, and request management software. |
| Business Resources Online: Background, and information about help desk software. |
| CDN Systems: Web-based help desk software with Microsoft Access and MS SQL integration. |
| Cerberus Helpdesk: Browser-based email management and trouble ticket system. |
| CoreDesk: Provides an internet based open source help desk software in a hosted and managed environment. |
| CRMdesk: Automates online customer support and knowledge base creation through the Internet. |
| Cynergy: Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting. |
| DeskPRO.com: An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation. |
| E-Business Application Suite: Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing. |
| e11: Provides online customer support solutions with email support, asset management, and trouble ticket. |
| Eden Corporation: Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management. |
| Expinion.Net: Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access. |
| Ezyhelpdesk: A fully featured online help desk system comprising descrete sections for the clients, staff and administrator. |
| Fenestra AnswerDesk: Offers web-based automated support solutions for IT management, customer care and call centres. |
| Ferrysoft Limited: Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition. |
| FootPrints Web-based Help Desk: FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options. |
| Freedom Communications: Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help. |
| GroupSoft Systems: Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes. |
| Help Desk Assistant: A web-based application that allows to track support issues via a Microsoft web server. |
| HelpCORE: Enterprise class open source helpdesk and servicedesk software. |
| HelpDesk Connect: Features include problem tracking, auto escalation, FAQ builder and embedded customer database. |
| HelpDesk Pro: Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue. |
| HelpDesk System: Help desk specifically for recording and monitoring requests for repairs or other works at properties. |
| HelpLine Incident Management: A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification. |
| HelpSTAR Software: Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments. |
| Hostedware: Affordable web-based help desk application and database. |
| Incident Monitor: Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management. |
| Indy Help Desk: Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area. |
| Infra Corporation: Help desk and change management (web-enabled) software used by government and corporations around the world. |
| iQHelpDesk: A browser based help desk and asset management set, with optional customization offered. |
| ISIS Helpdesk: Web based job tracking and asset management software. |
| IssueTrack: Help desk and issue tracking software with knowledge base, email notification and escalation functionality. |
| Kayako Web Solutions: Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter. |
| KnT Solutions, Inc.: Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality. |
| Liberum Help Desk: Free, web based help desk software written in ASP. Offers email notification and reporting features. |
| LiveTime Software: Provides real-time management reporting and problem resolution. |
| Modern Thinking Inc: Offer an application for tracking and managing both customer support issues and internal work items. |
| OmniWorks Webdesk: An industry standard internal and external helpdesk written in ASP and customised for the Internet. |
| osTicket Open Source Project: A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free. |
| OTRS: An Open source Ticket Request System with various features to manage customer telephone calls and e-mails. |
| Parature: Provides Web-based software for online customer service, help desk and customer relationship management. |
| PerlDesk: Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites. |
| Proverbs: A web based IT help desk which includes trouble tickets, problem history and a system FAQ. |
| ReadyDesk: Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base. |
| Revelation Help Desk: Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules. |
| RightNow Technologies: Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations. |
| ScorpioSoft: Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application. |
| Seeker: A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality. |
| Serio: Offers helpdesk software with change management, SNMP network auditing and monitoring. |
| ServiceWare: Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise. |
| Sitehelpdesk: Helpdesk software with options for software and hardware inventory management. |
| Spectrum Research: Introduces the developers of the web based Spectrum HelpDesk customer support system. |
| SPoTS: Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups. |
| Support-Works: Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base. |
| SupportWizard: Software for Web based customer support, escalation and bug tracking. |
| Taskman Pro: Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification. |
| TeamShare: Develops 100% web-based customer support software solution. |
| Tenrox Incident Management: Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking. |
| The PHP Support Desk: Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators. |
| ThinMind: A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting. |
| TicketXPert.NET: Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation. |
| Trouble Ticket Express: Open source web based help desk system written in Perl for Unix and Windows servers. |
| TSC2 Help desk: A help desk offering tracking and asset management functionality. |
| VersaSRS: Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents. |
| WebTTS: Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind. |
| WonderDesk: Organize and track support e-mail calls with help desk software. |
| World Desk Pro: Customizable help desk based upon the Microsoft .Net Framework. |
| Yudo: A free ASP based support and trouble ticket system, including instant download. |
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