| ACM Diagnostics: Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. |
| Adtech Solutions: Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications. |
| Altitude Software: Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. |
| Amcat: Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. |
| Amtelco: Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. |
| Ansapoint Call Center Software: Provider of online workforce management tools for forecasting agent staffing requirements at call centers. |
| Applied Business Technologies: Provider of Call Center recording and quality audit solutions. |
| Apropos Technology, Inc.: Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS) |
| Astute Solutions: Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. |
| Authtel: Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries. |
| Avotus: Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system. |
| Bard Technologies: Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management. |
| Blå Tornet Data AB: Offers software depelopement and consulting based around support organization and management. |
| Braxtel Communications: Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). |
| C3Gatway Products: ContactIP: The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models. |
| Cacti Inc: Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. |
| Call Center Technologies: A software developer, VAR, and partner covering both the call center and help desk industries. |
| Callscripter: Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. |
| CenterForce Technologies, Inc.: Offers a range of web based call center management tools. |
| Centergistic Solutions: Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. |
| ChaseData Corporation: Specializes in delivering predictive dialing software to medium and large call centers. |
| Collaboration Technologies: The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs. |
| Concerto Software, Inc.: Offers comprehensive software and services for customer interaction management. |
| Coordinated Systems, Inc.: Provides software for agent monitoring and call recording. |
| CosmoCom: Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless). |
| Custom Software Solutions: Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. |
| Data Collection Resources: Offers monitoring and agent evaluation software. |
| Data-Tel Info Solutions: Offering a fully featured predictive dialing system. |
| Database Systems Corp.: Provider of call center technology, including software, predictive dialer systems, and web development products. |
| Dial Connection, Inc.: Offers predictive dialing, telemarketing and call center software solutions. |
| Digisoft Computers: Vendor of scripting software for call centers. |
| Digivoice: Developers and implementers of complete contact center software solutions. |
| DTS Group: Provides voice, data and software solutions, and offers systems integration, workflow and CRM services. |
| e-talk Corporation: Offers call center and help desk software to aid monitoring and evaluation. |
| EchoPass: An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. |
| Electronic Technology Systems: Contact center voice, screen, call recording and monitoring software solutions. |
| Engage Technology: Specializes in Computer Telephony and E-Commerce solutions software. |
| Envision Telephony: Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. |
| Genesis Systems: Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. |
| Gryphon Networks: Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws. |
| Helix Partners: Provides a complete management system to optimize contact and processing centers. |
| Information Access Technology: Provides established predictive dialing and interactive communication software for the call center environment. |
| Inova Solutions: Provider of solutions for optimizing contact center performance through real-time data integration and visualization. |
| InVision Software AG: Web based scheduling solution. Bundled with a Day planner for job tracking within shifts. |
| ISx, Inc.: Provides Directory Assistance software for telecommunications call centers. |
| JBGL Technological Innovation Group Inc.: Provides on-hold music and message digital announcement software. |
| JDM Systems, Inc.: Provider of systems development software and integration solutions for customer service contact centers. |
| KGA: Offers PC-based training and assessment programs for call centers and a number of other industries. |
| KoolToolz: Provides workforce planning tools for call centers, including schedule agents and performance analysis. |
| Lagan Inc.: Provides CRM, contact center, and 3-1-1 software. |
| Mercom: Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. |
| NBX Software: Provides industry specific software solutions for use with 3Com's NBX Voice System. |
| Noetica: Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. |
| Odesoft Software: Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development. |
| OPC Marketing: Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. |
| OptiStaff Corporation: Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction. |
| PanaLog Software: Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. |
| PeopleForce: Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. |
| Perimeter Technology: Provider of management information systems for center-based automatic call distribution systems. |
| Portage Communications: Offers a range of call center software tools for forecasting and staffing. |
| Professional Telecommunications, Inc.: Distributor of business management solutions for the call center industry. |
| Radix Services Ltd: IVR Software and IVR Servers for small / medium business applications. |
| Scrub DNC: Offers Windows software capable of removing the phone numbers contained in a DNC list. |
| Stratasoft: Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. |
| Strategic Computer Support, Inc.: Offers contact center technology for inbound, outbound, and fully blended customer contact centers. |
| synTelate: Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing. |
| Teleopti: Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. |
| TeleWare PLC: Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. |
| Tellview: Offers an IVR helpdesk call center application, which can be provided in either French or English. |
| Teltone Corporation: Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities. |
| The Amanda Company, Inc.: Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). |
| Trio: Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. |
| UtilCall: Provides a range of call center software utilities. |
| VerbatimTPV: Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. |
| Vocalcom: Offers a range of call center software products, including predictive dialers and sms management solutions. |
| VoiceLogger: The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business. |
| VorTecs: Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace. |
| Vox Spectrum Inc: Offers contact management software, monitoring software, and digital voice recording and voice logging solutions |
| Who's Calling: A customer capture service providing intelligence about prospects and customers making inbound telephone calls. |
| Wicom: Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing. |
| Xentrax: Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. |
| XETA Technologies, Inc.: Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). |
| Zeacom: Producer of customer call center and telephony integration software. |
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