Call Center magazine: Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.
Call Center Times: Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.
Call Centre News: A fortnightly subscription newsletter designed specifically to cover the fast growing Australian call centre industry.
Contactcenterworld.com: Online news for the industry.
Outbound Focus: Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.
Telcall Magazine: Australian magazine for the call centre industry, contains information about the latest developments and best practices within the industry.