| 1stCo Business Development: Custom training solutions in customer service. |
| Australian Achiever Awards: Awards to recognise excellent customer service, giving you a distinctive edge over competitors. |
| Belding Skills Development Corp.: Provides seminars and workshops on the topic. List of services, newsletter and contacts. |
| BizHotline: Business training videos and CDs for customer service, corporate human resource, business management, sales, and team building. |
| Ceres Innovations Inc.: The CERES model places employees at the center of customer relations within the company |
| Communication Strategy Consultants: Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area. |
| ContactPoint: Focus on customer service and sales training. Provides training, monitoring, and coaching solutions. |
| Corporate Dynamics, Inc.: Training and consulting solutions for customer service, sales, and management related issues. |
| Craig Speaks: Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets. |
| Customer Care Training and Consulting: Offering online and classroom based customer care training and consulting services. List of products, profile and contacts. |
| Customer Focus, Inc.: On-site customer service training for service representatives. |
| Customer Service Review, Inc.: Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. |
| Customer Service University: Provides customer service videos and training programs. Includes online ordering and contacts. |
| Customer Service Works: Provides training programs and consulting services. Public workshops, newsletter and contact details. |
| CustomNet Services: Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. |
| Davina D. Burke Training and Consulting, Inc.: An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel. |
| Dionco Inc.: A retail consulting firm specializing in retail selling skills and customer service skills. |
| Expressive Concepts: Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. |
| Ford, Lisa: Speaks on customer service topics including managing, hiring and training. Audio, video and books available. |
| Gehegan & Associates: Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California. |
| Glasstap Training Services: Developing People to support the business, using innovative learning styles mixing classroom and e-learning. |
| GSL Consulting: Offering customer service training, specializing in retail and telephone training. Also mystery shopping services. |
| Impact Learning Systems: Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
| Interaction Metrics: Customer service audit specialists. |
| JoAnna Brandi & Company, Inc.: Customer care training program for managers. |
| Jones Associates: Specializes in researching, preparing and delivering training programs |
| Kandan, M.: Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management. |
| Learning Curve: Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles. |
| Learning Journey, Inc.: Solutions to help increase employee morale and give better customer service through communication and corporate culture. |
| LMR Associates: Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts. |
| M2S2 Communications: Provides services focused on the telephony industry. Profile, events and contact information. |
| Mark Eppler & Associates: Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. |
| Martrain Ltd: Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. |
| Measure-X: Customer service and retention training and measurement. Includes testimonials and services. |
| Myra Golden Seminars: Keynotes, web based training and seminars designed with an emphasis on customer service improvement. |
| Optimum Operating Procedures and Services Pty Ltd: Delivers training and reporting solutions, organizes mystery customers to evaluate resturant or pub staff. Also telesales and phone communication training. (Australia) |
| Oriel Training: Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. |
| Peak Perfomance International Pty Ltd: Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. |
| Power Train: Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. |
| Professional Edge: Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism. |
| Progressive Image: Customer service skills, coaching and executive training. Includes testimonials and events. |
| Rapid Results: Offers training covering customer service, sales, leadership, telephone skills. |
| Service Quality Institute: Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
| Sterling Consulting Group, Inc.: Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
| SunShower Learning: Video-based training program to inspire positive attitudes in front-line customer service employees. |
| Telephone Doctor: Customer service and telephone skills training company. |
| Telephone Doctor: Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. |
| Thank You Very Much, Inc.: Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. |
| The I.M.P.A.C.T. Training Group, Inc.: Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching. |
| The Physics of Customer Service: International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. |
| The WOW Class: Client service training programs. |
| Tooty Inc.: Customer service and sales strategy evaluating, developing, training and monitoring. |
| Total Performance Limited: Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events. |
| Vital Signs Training: Skill workshop programs provided by a performance improvement specialist. Topics include communication skills and customer service. |
| WOW! Performance Coaching, Inc.: Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models. |
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